Returns & Exchanges

We want you to love what you light.

Every Kernowfornia Soul® candle is hand-poured in small batches in Cornwall, inspired by West Coast landscapes and slow, considered living. If something isn’t right, we’ll always do our best to make it so.

Returns

We accept returns within 14 days of delivery, provided your candle is:

– Unused and unlit
– In its original packaging
– In the same condition you received it

Because our candles are personal-use products, we can’t accept returns on used items.

If you’d like to start a return, email us at
info@kernowforniasoul.com

We’ll guide you through the next steps.

Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.

Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your candle is damaged in transit or you’ve received the wrong item, contact us within 48 hours with photographs and we’ll resolve it quickly.

We stand by our work.

Exchanges

We don’t offer direct exchanges.
If you’d like a different scent, simply return the unused candle and place a new order once your return is approved.

If you’re unsure which scent to choose next time, we’re always happy to help guide you.

A Note From The Studio

We create candles designed to burn cleanly, sit quietly in a space and feel considered.
If something doesn’t feel right, we’d rather know, and make it right.

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